VirtualPBX.Com Usage Scenarios provide examples of various ways in which businesses can make use of the VirtualPBX to expand their business phone system, serve their customers better, and have the latest and most advanced features with no installed equipment or equipment purchases.

There are a number of advantages to a Real-Estate Franchises offered by the VirtualPBX:

• Each franchise location can have the latest VirtualPBX tailored to the personnel at that office. There are many advantages to an individual brokerage from using the VirtualPBX.
• A Real Estate Franchise can advertise one national number (often a vanity number such as 1-800-REALESTATE or 1-800-HOTPROP etc.) yet using geographic routing (Smart800) all calls will automatically be routed to the brokerage nearest to caller.
• The VirtualPBX requires the purchase of no equipment. If a franchise, for example, has 500 brokerages, equipping each one with the lasters business phone system (PBX) could cost tens of millions of dollars. With the VirtualPBX there are no capital costs since each franchise can get his individually tailored phone system without spending any capital funds on a hardware phone system.

Description of the VirtualPBX

VirtualPBX.Com provides its customers a main-business toll-free 800/888/877 number (or they can port or remote-call-forward their old existing toll-free or local business number to the VirtualPBX). After a customer has called in to this number, he can dial the extension of the employee that he is trying to reach, spell his name in a company directory, or select a menu item for Sales, the Operator, etc. When he does this, he is connected to the phone at which the desired agent is located no matter where that employee is ("follow-me-calling"). The agent can be at his desk at the home office, calling on a potential client at the client's business or home address, showing an open house using the phone in the house as one of his temporary contact phone numbers, traveling in his car, working at home, or relaxing at some faraway beach for the day.

This is possible because the employee can store contact phone numbers in his extension. When someone dials that extension or when the extension is logged into the Sales queue, for example, the VirtualPBX tries all of the stored phone numbers in the order chosen by the extension owner until he is found.

See also the Usage Scenario Special Features for Large Companies to see methods and advantages of using the VirtualPBX with existing phone systems.