VirtualPBX.Com Usage Scenarios provide examples of various ways in which businesses can make use of the VirtualPBX to expand their business phone system, serve their customers better, and have the latest and most advanced features with no installed equipment or equipment purchases.

There are a number of advantages to a Real-Estate Brokerage offered by the VirtualPBX:

• A customer can always reach a broker or agent no matter where he is by simply dialing the main brokerage number and the agent's extension.
• The business card can be greatly simplified. Instead of the usual 5 or 6 numbers on a real-estate agent's typical card which a client must plow through (often leaving Voice Mail at each number), his card can have only the brokerage's main number and the agent's extension. The system, however, will automatically try all of the numbers which were listed on the old style of card until the agent is found. Faxes can be sent to an agent's extension and be downloaded at any convenient fax machine at any time (Fax Mail).
• If an agent needs to be out of touch, he can mark his extension as "Unavailable". In this case all calls will go to Voice Mail. If a message is left, the agent will automatically be paged either with a standard pager or with a digital cell phone.
• By making one of the Automatic Call Distribution (ACD) Queues the Sales queue, the agent or agents who are supposed to handle cold calls for the day can log into that queue and take calls on a round-robin basis yet the need not stay in the office. They can be anywhere.
• The VirtualPBX presents a highly professional appearance to the outside world through the phone system. It is a high-end full-featured business phone system, yet there is no equipment to purchase. Furthermore, the VirtualPBX, can be laid on top of or work inside of an existing PBX phone system to that it is not necessary to scrap an existing business phone system to use the VirtualPBX.

Description of the VirtualPBX

VirtualPBX.Com provides its customers a main-business toll-free 800/888/877 number (or they can port or remote-call-forward their old existing toll-free or local business number to the VirtualPBX). After a customer has called in to this number, he can dial the extension of the employee that he is trying to reach, spell his name in a company directory, or select a menu item for Sales, the Operator, etc. When he does this, he is connected to the phone at which the desired agent is located no matter where that employee is ("follow-me-calling"). The agent can be at his desk at the home office, calling on a potential client at the client's business or home address, showing an open house using the phone in the house as one of his temporary contact phone numbers, traveling in his car, working at home, or relaxing at some faraway beach for the day.

This is possible because the employee can store contact phone numbers in his extension. When someone dials that extension or when the extension is logged into the Sales queue, for example, the VirtualPBX tries all of the stored phone numbers in the order chosen by the extension owner until he is found.

See also the Usage Scenario Special Features for Large Companies to see methods and advantages of using the VirtualPBX with existing phone systems.

Because of special features in the system there are three ways to make use of the VirtualPBX:

• The VirtualPBX can completely replace the existing phone system.
• The VirtualPBX may be laid on top of an older PBX to give a company's business phone system the latest features and present a "big-company" presence to the outside world.

• The VirtualPBX can be attached to individual existing extensions in the existing phone system to provide its features to special employees (especially those who are always on-the-go.