The VirtualPBX gives you all the sophisticated telephony features you'd expect from an advanced telephone system, including Professional PBX Features and VirtualPBX SmartFeatures

Professional PBX Features

Call Management

• Professional day and night auto-attendant greetings
• Customized message or music-on-hold using the VirtualPBX Music Jukebox or Information-On-Hold
• Automated routing of incoming calls to extensions
• Unlimited number of phone extensions
• Company directory of extensions
• Extension availability/unavailability marking
• Extension to extension transfers
• Extension to ACD queue transfers
• Direct transfer to voice mail
• Optional call screening
• Optional password protection for call answering

Voice And Fax Mail

• Full-featured voice and fax mailboxes
• Voice and fax message forwarding using either the extension number or the extension owner's name
• Caller ID reporting for voice/fax messages, whether blocked or not
• Automatically call back message senders from within voice mail and return to voice mail at the end of call
• Retrieve voice messages from any touch-tone telephone
• Re-route faxes to any fax machine, ensuring privacy for viewing fax documents
• Voice and fax new message paging
• Deleted message recovery
• Voice message broadcast and distribution groups

Outbound Dialing

• Calling card features: use the VirtualPBX to make outbound calls from any touch-tone telephone
• Multiple outbound calls can be made in a single VirtualPBX call session
• All calls are billed to your VirtualPBX number for easy reference and call accounting
• Private phone directory for each extension for easy "speed dial" reference during outbound dialing
• Extension to extension calling can be performed using the contact phone numbers and follow-me calling settings of the called extension.

System Administration

• Easy dial-in configuration of extension options by extension owners
• Dynamically-controlled settings for extension outbound connection rights, outbound dialing rights, default operator extensions, day/night mode selection.

And besides these professional features, your VirtualPBX service gives you unique SmartFeatures you just can't get with any other PBX product or service:

VirtualPBX SmartFeatures

Virtual Extensions

Looks like a standard phone system to the caller, but allows the extension owner to be anywhere in the world.

• Ideal for mobile or telecommuting employees.
• Allows easy integration of employees in multiple offices
• Virtual extensions can be changed dynamically or marked as available/ unavailable at any time.

Follow-Me Calling

Gives 24-hour access to all your extension owners, wherever they are.

• The VirtualPBX dials all contact numbers until it finds the extension owner
• Store up to 4 contact numbers, 2 fax numbers, and a pager number for each extension
• Contact numbers can be changed on the fly or marked as active or inactive at any time

Virtual Call Center

A unique dynamically-configurable automated call distribution (ACD) system allows a business to build virtual call centers

• Callers are queued for the next available agent, and then connected to a virtual extension
• Enables agents to work from home, or answer calls from remote offices, cellular phones, etc.
• Up to 8 ACD queues can be set up, with different sets of virtual extensions (i.e., sales, customer support, technical support, etc.)
• Callers can be transferred from a VirtualPBX extension to any ACD queue
• Overflow ACD queues can be defined so that when all agents are busy in one ACD queue, new callers would be routed to the overflow ACD queue.
• Extension owners log into ACD queues when they want to take calls, and log out of the queues when they don't want to take calls.

VirtualDID (Direct Inward Dial)

VirtualDID is used to block calls to the VirtualPBX, or automatically route calls based upon the area code, area code and exchange, or phone number that the call came from.

Calls can be routed to:

• Extensions
• ACD queues
• Extension fax mail boxes

This allows the VirtualPBX to perform geographic routing services, i.e., route all calls from a particular area code to a particular sales queue as an example. Or, individual extension owners can forward their existing phone number to the VirtualPBX and have any calls to their existing number be routed directly to their extension without their callers having to know what that extension is. In a similar manner, extension owners can forward a fax number to the VirtualPBX and all faxes sent to them at that number will be automatically routed to their fax mail box in the VirtualPBX, allowing them to access their faxes from anywhere.

Dynamic Operator Extensions

Dialing zero connects caller to the extension you designate as the operator.

• Operator can be dynamically redefined at any time
• Separate operator extensions can be defined for the VirtualPBX and each ACD queue

Music-On-Hold

The VirtualPBX can play either music-on-hold or custom information messages-on-hold for each VirtualPBX, and each individual ACD queue.

VirtualPBX Music Jukebox

Music-on-hold is set using the Music Jukebox. The following categories of music are available:

• Symphony
• Country & Western
• Easy Listening
• Folk Music
• Rhythm & Blues
• Rock & Roll
• Other - Surf Tunes

Information Message-On-Hold

Instead of music-on-hold, the VirtualPBX can play custom information messages at any time to callers on hold.

• System administrator can record or edit individual messages for the VirtualPBX or any of the ACD queues at any time
• Toggle between the current information message and music-on-hold for the VirtualPBX and each ACD queue